Code related questions

Codes are printed inside stickers on promotional packs of Le Rustique de Printemps Camembert 250g as shown in the below image.

You only need one promotional code to enter. Each promotional pack features one sticker containing one promotional code only.

Unique codes will be printed in stickers found on participating promotional packs of Le Rustique de Printemps Camembert 250g, whilst stocks last. Please check that the pack has a promotional sticker attached to it. If it is a participating pack and the sticker does not have a code, please contact us at queries@lerustique.uk for further assistance, make sure you send us an accompanying photo of the sticker alongside your till receipt. Please allow 3 working days for us to respond to your query.

Please check to ensure you have entered your code correctly. Each code is 8 digits long. Sometimes it can be easy to mistake certain letters and numbers for others so it’s worth looking extra carefully to make sure you’ve entered your code correctly. Please also ensure you have completed all of the required fields (including your email address, full name and Terms and Conditions acceptance boxes). Please remember that each code is only valid once. If your code is still not recognised or you are unable to read it, please email queries@lerustique.uk with a photo of your promotional sticker showing the code and a brief summary of the issue for further assistance. Please allow 3 working days for us to respond to your query.

Entries to win a personalised cheese board set will only be accepted if entered on or before 23:59pm on 31.07.2020. Unfortunately entries will not be accepted outside of this time frame and your codes will become invalid after the closing date.

To enter your code all you need to do is visit lerustique.uk/win and type in the characters exactly as they are printed on the sticker, along with your name and valid email address. Once entered, you will find out instantly if you have won a personalised cheese board set.

Each code can only be entered once and is valid for one entry only. Any promotional codes entered more than once will become void.

Entry related questions

After finding the promotional code in the sticker attached to your promotional pack (See Where can I find my code? above for more info), visit lerustique.uk/win and enter your promotional code along with your valid email address and name. Make sure you accept the Terms and Conditions. Once all fields are completed, you will be notified immediately on screen if you have won a prize or not.

Winners will then be asked to provide their postal address and any text that they would like engraved on their personalised cheese board set. Once submitted, winners will receive an email confirmation.

Prize winners must retain the promotional sticker bearing their winning promotional code and their itemised receipt as proof of purchase as it may be required to validate a prize.

Unfortunately this promotion is open to GB residents only as outlined in the Terms and Conditions.

There is no limit to the number of entries you can make to the promotion provided each code entered is a valid promotional code taken from a participating promotional Le Rustique de Printemps pack. Please be aware that each code is only valid for one entry.

All entrants will be told immediately on screen if they have won or not, once they have successfully completed all fields for entry. You will also receive a confirmation email once you have submitted your postal address and any text you would like engraved on the cheese board set. Make sure you check your junk folder in case any communication from us is filtered out.

There are 2000 cheese boards in total available to be won. 100 will definitely be won using ‘winning moments’, i.e. 100 random moments are set between 9am and 9pm from 23/3/20 and 31/7/20. The next valid entry after each moment will win a cheese board. The remaining 1900 cheese boards are available to be won using a probability calculation, i.e. 1900 divided by the total number of promotional packs in circulation, which is approximately 1 million.

There is no limit to the maximum number of prizes you can win during the promotional period provided each win is awarded following the entry of a winning promotional code taken from a Le Rustique de Printemps promotional pack.

Promotional packs of Le Rustique de Printemps Camembert are available at selected major grocery retailers across the UK including Tesco, Sainsbury’s, Ocado, Waitrose and Coop. They are anticipated to be in participating stores from 23.03.2020 to 30.06.2020 (subject to availability).

Promotional packs are available at selected stores across the UK (subject to availability), see Which retailers are stocking the promotional Le Rustique packs? above. Unfortunately, we are unable to confirm exact stock levels for individual stores.

Unfortunately internet access is required to visit the website lerustique.uk/win and enter your promotional code. Consider asking a friend or relative if you can use one of their internet devices to enter or you can access the internet on a pay per use basis in internet service venues such as internet cafes.

Prize related questions

Each prize consists of one cheese board set made from sustainable and high-quality solid Rubberwood and featuring Le Rustique branding alongside your own personalisation engraved on one side (there are two lines to personalise per board – up to 12 characters on the first line and up to 8 characters on the second line). Each personalised cheese board set contains: 1 × wooden and stainless steel cheese fork; 3 × wooden and stainless steel cheese knives; 1 × Le Rustique leaflet.

Each cheese board set is approximately 39cm length × 25cm width × 3cm depth.

Each cheese board set can be personalised on one side with two lines of text (including numbers and special characters) with up to 12 on the first line and up to 8 characters on the second line (spaces included). This will be engraved.

You should allow up to 28 days from the date of receiving your winning confirmation email, to allow for the practical timings of personalisation and delivery.

Unfortunately, as outlined in our Terms and Conditions, there is no cash alternative available. Please read the full Terms and Conditions.

Please ensure that you read the questions and answers on this page thoroughly to see if your query or problem can be answered through the existing guidelines and advice given.

For any other issues or queries, please email queries@lerustique.uk explaining your problem with photos where necessary. Please include your name, address and contact details and we’ll be happy to look into it. Please allow 3 working days for us to respond to your query.

General questions

Please take a look around our website to find out more about Le Rustique and Le Rustique products.

Le Rustique Camembert is available at selected major grocery retailers across the UK including: Tesco, Coop, Waitrose, Ocado, and Sainsbury’s.